Refund Policy

Thank you for shopping at Go Hygiene.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Victoria Facility Group Pty Ltd, Unit 3, Level 4/60, Albert Road, South Melbourne, VIC 3205.
  • Products refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Products from Us.
  • Service refers to the Website.
  • Website refers to Go Hygiene, accessible from https://gohygiene.com.au
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Products or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Products. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Products to be eligible for a return, please make sure that:

  • The Products were purchased in the last 7 days
  • The Products are in the original packaging
  • The products are not used, damaged or broken

The following Products cannot be returned:

  • The supply of Products made to Your specifications or clearly personalized.
  • The supply of Products which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Products which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any products that does not meet the above return conditions in our sole discretion.

Only regular priced Products may be refunded. Unfortunately, Products on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Products

You are responsible for the cost and risk of returning the Products to Us. You should send the Products at either of the following address:

  • 2/463A Somerville Rd, Brooklyn VIC 3012
  • Unit 3, Level 4/60, Albert Road, South Melbourne, VIC 3205

We cannot be held responsible for Products damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Products or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

 

Any doubts? We're here to help!

1800 782 949

 

Any doubts? We're here to help!

1800 782 949